Dispatches an outbound message to a CRM contact across the channel they’re reachable on. The router chooses WhatsApp, Instagram or Facebook based on the contact’s most recent inbound message (or contact.channel as a fallback). Pass channelAccountId or whatsappInstanceId to override the routing when the org has multiple accounts and you want to force a specific one.
Documentation Index
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Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
CRM contact id to send to. Must belong to the authenticated organization.
Message text. Renders as plain text on WhatsApp; HTML is not supported on any channel.
1 - 4096Force send via a specific Instagram or Facebook channel account (UUID). Useful when the org has multiple connected pages and you want to override the default routing.
Force send via a specific WhatsApp instance (UUID). Useful when the org has multiple WhatsApp numbers and you want to override the default routing.
The persisted Message record.